Return & Refund Policy

Return & Refund Policy – Home Made Fresh

At Home Made Fresh, we take pride in delivering fresh, hygienic, and high-quality food. Since our products are perishable, we follow a strict return and refund policy.

1. No Return Policy

Due to the nature of food items, we do not accept returns once the order has been delivered.

2. Refund Eligibility

You may be eligible for a refund or replacement in the following cases:

Wrong item delivered

Missing items in your order

Food quality issue (spoiled or not fresh)

Damaged packaging or spillage

3. How to Request a Refund

If you face any issue, please contact us within 30 minutes of delivery with Clear photos or video of the issue

📞 Contact: 8595899489

4. Refund Process

After verification, refunds will be processed within 4–6 business days

Refund will be made via:

Original payment method

Or UPI / Bank transfer

5. Cancellation Policy

Orders can be cancelled within 5 minutes of placing the order

Once preparation has started, cancellation will not be possible.

6. Non-Refundable Situations

Refunds will not be provided in these cases:

Delay due to traffic or unforeseen conditions

Incorrect address provided by customer

Taste preference issues.

7. Contact Us

For any concerns or support:

📞 Phone: 8595899489

📍 Address: East Delhi, Shahdara, Mohan Park